Exercise of Rights

Information clause on the exercise of rights.

The purpose of this document is to establish the procedure for processing requests for the exercise of rights to personal data held by Tigaiga, S.A.

In accordance with the rights conferred by current data protection legislation, you may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data, as well as the consent given for the processing of the same, by sending your request;
    IN WRITING: Signed and addressed application form, attaching a photocopy of the applicant's ID card, to Tigaiga, S.A. REF: Protección de Datos con domicilio en Parque Taoro, 28 · 38400 Puerto de la Cruz
    BY EMAIL: To protecciondedatos @ tigaiga.com.
Anyone has the right to get confirmation on whether or not Tigaiga, S.A. is processing personal data concerning them, or not. The persons concerned have the right to access their personal data, to request the rectification of inaccurate data or, where appropriate, to request their erasure when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
In certain circumstances and for reasons relating to their particular situation, data subjects may request limitation or opposition to the processing of their data, in which case Tigaiga, S.A. will only keep them, for compelling legitimate reasons, in compliance with any current regulations imposed by the administration, or in the exercise or defence of any possible claims.

The exercise of the rights shall be free of charge for the data subject, except in the case of manifestly unfounded or excessive requests, in particular repetitive requests, Tigaiga, S.A. may charge a fee to compensate for the administrative costs of dealing with the request or refusing to act (the fee will correspond to the cost of processing the request).

Since Tigaiga, S.A. will inform you about the actions derived from your request within one month (two more months may be extended in the case of particularly complex requests, notifying you in advance).
Depending on the volume of data and information processed, Tigaiga, S.A. may ask you to specify the information to which your request for access refers.

If you have any questions or clarifications, you can ask any questions about the processing of your personal data at the following e-mail address: Tigaiga, S.A..

The exercise of the rights shall be carried out by means of a communication addressed to the Tigaiga, S.A., which will contain:
    Name and surname of the interested party; photocopy of the document proving the identity of the person concerned and, where appropriate, of the person representing him/her; as well as the document proving such representation.
    Request to specify the request.
    Address for notification, date and signature of the applicant.
    Documents accrediting the request you make, if applicable.
In case of being exercised by a legal representative: it will be necessary to prove this condition.
In the case of a voluntary representative: a copy of his or her Identity Card or equivalent document and the representation conferred by it will be provided.

Request made by PHONE
Since these are very personal rights, this means of communication does not make it possible to prove the identity of the person concerned. Therefore, it will NOT be effective.
You must make your request in writing (by e-mail, post or in person).

Application made in person
We inform you that it is not necessary to reply immediately or immediately, as there are legal deadlines, and that the request must be processed in accordance with the procedure described here.
The corresponding application document will be provided, attaching a photocopy of the valid document that identifies the applicant. As well as, if you are a legal representative or volunteer, the documents that prove this condition.
All documentation must be submitted to Tigaiga, S.A. REF: Protección de Datos con domicilio en Parque Taoro, 28 · 38400 Puerto de la Cruz.
We will respond to your request within the legally established time limit.

Request made by POST MAIL
Applications will be forwarded to Tigaiga, S.A. REF: Protección de Datos con domicilio en Parque Taoro, 28 · 38400 Puerto de la Cruz. It will be verified that he provides sufficient personal data to prove identity, as well as a photocopy of the document proving the identity of the person concerned or representative, if applicable.
If the application does not meet the requirements specified above, written notice will be sent to request formal remedy of the request.

Request made by EMAIL
Applications will be sent to the following e-mail address: protecciondedatos @ tigaiga.com and sufficient personal data must be provided to prove identity.
If the application does not have the required elements, suffering from any formal defect, the interested party will be requested by Tigaiga, S.A. to proceed with the correction, sending the answer by e-mail to the address provided by the interested party.

Claims (Protection of rights)
If the applicant considers that the exercise of the right has not been correctly facilitated, he/she may complain to the Spanish Data Protection Agency (AEPD) to initiate a procedure to protect his/her rights.
To this end, it is necessary that the legally established deadlines have elapsed.
The complaint must be addressed to the AEPD C/ Jorge Juan, 6 -28001 Madrid web site https://www.agpd.es with one of the following documents:
    The refusal of the data controller to provide the requested information.
    Copy stamped by the person responsible for the file of the request form.
    A copy of the receipt of the registered mail or a copy of the application with the stamp of the post office.
    Any other means of proof provided by the data controller from which the receipt of the request may be deduced.

For more detailed information on Data Protection, please see CLICK HERE.