Video surveillance

Information clause on the processing of personal data in the installed video surveillance systems.

This notice shall be subject to the centres, offices, premises or the like where a camera or video surveillance system is installed and identified at the access.


We have a security video surveillance system. The purpose of this is to monitor the safety of staff, facilities and our customers or visitors.
Your image, as personal data, will form part of the file called video surveillance, by accessing the premises in which the VIDEO SURVEILLANCE ZONE is identified you are giving your consent. In compliance with current data protection regulations, this file will be kept for a maximum period of 30 days. When the recording of a crime or administrative offence to be brought to the attention of an authority occurs, the images shall be kept for the sole purpose of making them available to the said authority without their being used for any other purpose.

The exercise of rights has specific profiles in the field of video surveillance.
br> First of all, it is not possible to exercise the right of rectification because of the nature of the data - images taken from reality that reflect an objective fact - it would be the exercise of a right of impossible content.
On the other hand, the exercise of the right of opposition also poses enormous difficulties. If this is interpreted as the impossibility of taking images of a specific subject in the context of video surveillance installations linked to private security purposes, it would not be possible to satisfy them, since security protection would prevail.
On the other hand, the exercise of the right of access has unique characteristics:
· Additional documentation is required to provide an updated image that allows the person in charge to verify and contrast the presence of the affected person in their records.
· It is practically impossible to access images without compromising the image of a third party. Access may therefore be provided by means of a certified letter specifying, as precisely as possible and without prejudice to the rights of third parties, the data that have been processed.
· If the right of access is exercised before Tigaiga, S.A. of a system that only reproduces images without registering them, will respond in any case, indicating the absence of recorded images.

In accordance with the rights conferred by current legislation on data protection, you may exercise your rights of access, rectification, limitation of treatment, deletion, portability and opposition to the processing of your personal data, as well as the consent given for the processing thereof, by sending your request to Tigaiga, S.A. REF: Data Protection with address in Parque Taoro, 28 · 38400 Puerto de la Cruz or to the e-mail protecciondedatos @
. Anyone has the right to get confirmation on whether or not Tigaiga, S.A. is processing personal data concerning them, or not. The persons concerned have the right to access their personal data, to request the rectification of inaccurate data or, where appropriate, to request their erasure when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
For more detailed information on Data Protection, please see CLICK HERE.